Overview
This Privacy Policy describes how Egos ("we", "our", "us") collects, uses, and protects your information when you use our applications and services. By using Egos, you agree to the practices described in this policy.
Information we collect
Personal information
We collect personal information that you voluntarily provide to us, including:
- Account information: when you create an Egos account, we collect your email address and a password hash.
- Profile information: optional display name, avatar, and language preference.
- Support communications: when you contact our support team, we retain the messages and any attachments you send.
- Billing information: if you subscribe to a paid plan, we collect billing details through our payment processor.
Automatically collected information
When you use Egos, we automatically collect certain technical information:
- Device information: device model, operating system version, and unique device identifier.
- Usage analytics: aggregated, anonymized feature usage to help us improve Egos.
- Log data: IP address, access times, and crash reports for diagnosing issues.
- Cookies and similar technologies: we use cookies and similar technologies as described in our Cookie Policy.
How we use information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Egos service.
- To authenticate you and protect your account.
- To respond to your support requests and other communications.
- To detect, prevent, and address fraud, security issues, and abuse.
- To comply with legal obligations and enforce our terms.
- To send you important service announcements and updates.
How we share information
We do not sell your personal information. We may share information in the following limited circumstances:
- With your consent: when you explicitly authorize us to share specific information.
- Service providers: with vendors who help us operate Egos (hosting, email delivery) under strict confidentiality agreements.
- Legal requirements: when required by law, court order, or to protect our rights and safety.
- Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We never sell, rent, or trade your personal information to third parties for marketing purposes.
Data security
We implement industry-standard technical and organizational measures to protect your information, including encryption in transit (TLS 1.3), encryption at rest for stored credentials, and regular security audits.
Your rights and choices
You have the following rights regarding your personal information:
- Access: request a copy of the personal information we hold about you.
- Correction: request correction of inaccurate or incomplete information.
- Deletion: request deletion of your account and associated personal information.
- Export: export your data in a portable format.
- Opt-out: opt out of marketing communications at any time.
Data retention
We retain your personal information for as long as your account is active or as needed to provide the service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
International transfers
Egos is a global service. Your information may be transferred to and processed in countries other than your own. We use standard contractual clauses and other safeguards to protect your information during international transfers.
Contact us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: privacy@egosapp.com
